Customer Service Roles Cluj/Mures

We are looking for new colleagues with various languages in the Operations  Department

for our offices in Tg. Mures & Cluj Napoca

We have open positions for:

• night shift in Tg. Mures with English
• day shifts in Tg Mures with English
• day shifts in Tg Mures with English, plus Italian or German
• day shifts in Cluj Napoca with English and Spanish

If you wish to work in an amazing young team and you have the following skills:

• Fluency in spoken and written English and/or
• Fluency in spoken and written in at least one of the mentioned languages, besides English: Spanish  / Italian / German
• Strong communication, interpersonal and client relationship management skills
• Good negotiating and influencing skills
• Accuracy, research skills and attention to detail
• Ability to anticipate and solve problems
• Team working skills

Responsibilities:

• To manage clients and partners (internal and external) enquiries, complaints and issues, ensure to keep all the time customer satisfaction;
• To interact with customers by phone and email to provide and process information in response to their requests and concerns about our products and services;
• Build customer relationship by listen actively, question appropriately by providing update and feedback;
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems;
• Be able to work effectively with others and contribute to team task accomplishments;
• Organize information and data. Ability to assemble and maintain data in a logical file system that can be accessed by you or others at any given time.

As this is an entry-level position, full training will be given to the right individual.

What we need from you

• Excellent written and verbal communication skills in English and/ or one of the below languages: Spanish/Italian/German;
• Excellent knowledge of MS Office applications, in particular Word and Excel;
• High accuracy and attention to details;
• Able to work effectively under pressure and in an organized manner, juggling multiple priorities.

Besides the career we offer

• An amazing training experience from day one, where you will be trained and supported extensively to ensure your success;
• Discounts on hotel accommodation around world for friends and family;
• Professional Development and advancement opportunities;
• Private medical health care;
• 7Card Gym membership |(discounted);
  
• Meal tickets;
• Referral bonus;
• Temporary hybrid work (remote & office work). Working from the office will be required in different situations, for example, (but not only) during the training period. More details about our current hybrid work system will be provided upon application.

This is a full time position, with 40 hours per week. This position requires working in shifts after initial training is complete.