Customer Service Specialist

Background & Purpose of the Job

The Customer Service Specialist is responsible for the validation & execution of incoming customer orders. The Customer Service Specialist works closely with the Logistics Operations Team in optimizing case fill for customer orders, the Distribution Operations Team in ensuring on time delivery of shipments, the Sales team to schedule delivery timing for written orders, and the Planning team to address product availability. The Customer Service Specialist participates in Customer Care Team as a core member in identifying promotional management, efficiency gains, and problem resolution.

Who You Are & What You’ll Do

• Manage daily communication and interactions on order/invoice issues
• Receive, Generate , Process Orders in ERP System
• Run Returned Products and Withdrawal of Products
• Make sure Customer is invoiced at the right time and in proper way
• Understand and execute flowless process of order-to-bill , with solid understanding of transaction effects into customer service level
• Handle Customer complaints (logistic, price, MRDR, validity term) at the point of order processing and invoice creation
• Execute Terms of Trade compliance at the point of order (MOQ, delivery drop, delivery slot, delivery plant etc)
• Execute Customer deal at the point of order (listings, promo)
• Maintain Customer Standards in the Order-to-Bill Process
• Execute credit notes according to returns and refusals and invoice value issues, timely ; credit notes properly executed in SAP, R codes input accurately
• Follow up deliveries to customer, according to daily schedule
• Follow-up the non-deliveries to Customer assigned and the delays in delivery execution

Requirements:

• At least 1 year experience in supply chain, logistics, operations or scheduling experience in FMCG environment
• Accountability, Agility, Bias for Action and Growth Mindset
• English at a good level