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Customer Service Specialist
Acest anunț a expirat și nu este disponibil pentru aplicare
Our client is a new Shared Service Centre of a German family-owned company, active in the transport solutions industry, being market leader in Europe.
Main Accountabilities
- New registrations in CRM
- Verifying all the company information (credit information, financials etc.)
- Completing and activating new accounts
- Handling the change requests, checking if the required modification is possible
- Being in charge with requests related to failure notes:
- Checking the accuracy and completeness
- Adding in SAP or internal application
- Developing processes and procedures for additional activities within the SSC
The Customer Service Specialist will report directly to the Head of Shared Service Centre.
Professional Skills
- Education in Economics, Computer Science or related
- Previous experience of minimum 1 - 2 years in a similar environment
- Sound knowledge of technology
- Prior experience with SAP or a similar CRM software system
- Technical understanding of customer care apps
- English is mandatory, and German is considered a plus
Personality Profile
- Flexible, methodical and be able to think of alternative routes to problem solving
- Affinity to dive into details and to solve problems
- Ability to manage multiple priorities
- Result-oriented
- Analytical and technological savvy
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