Customer Service Specialist, German Native/ Adv.

Position General Info

For EUROSPORT DHS one of the biggest Romanian exporters, located in the heart of our country, we are looking for a Customer Service Central Specialist that can take the challenge of client satisfaction to the next level!

Profile

Must have very Good or Native German language command, be it written, spoken and/or basic technical understanding

Previous work experience with a CRM, preferably HubSpot, would be nice to have

B2C background and abilities, would be nice to have

Strong listening abilities, patient and balanced

Strong interpersonal skills & social presence/ sociability, friendliness & charisma

Positive attitude, good impression and social acuity

Adaptability and fast learning abilities

Initial studies in the technical or social field, either LD or college graduate

Responsibilities

Central point of contact for our German customers concerning all after-market service activities, warranties, technical difficulties, any and all client referrals, questions and concerns

Ensures application of our customer service policies and best practices

Replies and escalates in optimum time all customer issues to the responsible stakeholder

Follows all central client customer invoices, transport letters and other order related documents

Applies in time and in full and controls all data on the internal *CRM (*Customer Relationship Platform)

Is central part of client data quantitative and qualitative assessment and reports

Is central part of client experience optimization

Our Offer:

The chance to work in a fast pace, growing and sustainable industry alongside a worldwide team

A designated and step-by-step On-boarding process into the world of Customer Service Satisfaction

Support and career-path development

Comp & Ben Package open for individual negotiation