Customer Service Specialist - German Speaker

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview:

• Manage your customers backlog;
• Quote Customers according to DOA;
• Follow and monitor backlog from order entry to delivery;
• Customer account creation / maintenance;
• Follow Customers accounts and help on various issue they may face
• New PN creation requests and follow up;
• Standard / Service / Samples / Web-EDI / EDI orders entry (Trade / Interco);
• Chasing acknowledgment on unconfirmed orders;
• Order maintenance in the system (pull in/push out/ splits /cancel);
• Chasing acknowledgment on unconfirmed orders;
• Follow and solve intercompany issues;
• Organize the good handling of quotes, Part return, Samples shipments;
• Complaint entry (TECHS, etc.);
• Follow customer payment accuracy to help finance team (aging balance);
• Enter / process credit notes on time;
• Processing customer credit cards;

Requirements:

• Bachelor’s degree, or its equivalent, in related field such as business administration, international commerce;
• Customer Care experience: 2-3 years’ experience;
• Good communication skills (clear, concise oral and written presentations) and interpersonal skills;
• Fluent in English and German;
• Problem-solving skills;
• Quick learner, capable of adapting to new systems;
• Flexibility to work in an international environment;