Customer Service Specialist, Romania

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. 
Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Customer Service Specialist, Romania

A Day in the Life

Principal Accountabilities of a Customer Service Specialist:

Order Management & Customer Service Excellence:
· Process and follow up of orders in compliance with current policies, procedures and work instructions.
· Follow up of financial (payment) situation and control the fulfilment of contractual terms related to orders, deliveries and invoices by Customers, in close collaboration with Finance department and Business Unit Managers.
· Support of sales contracts.
· Day-to-day close relationship with customers, distributors and service providers.
· Maintenance of Customer- and Material Master Files.

Reverse Logistics Management:
· Management of customer complaints and return process.
· Coordination on warranty issues.
· Maintenance of return acceptance criteria.
· Provide customers pro-actively with the information they need on reverse logistics issues
· Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers in cooperation with Regulatory Team

Supply Chain Management:
· Monitoring of shipments «In-transit».
· Support of customs clearance procedure
· Support of inventory management. Damaged/missed goods monitoring.
· Control over product availability to reduce items on back-order.
· Support of abnormal demand detecting and managing

Logistics establishment and further implementation of SAP related processes:
· Coordinate, support, active engagement to further implementation related to SAP processes
· Support to organization of excellent distribution operations
· Support to establish effective quality management system

Must haves:
· University degree.
· Some experience in general business strongly desired.
· Experience in Customer Service of international Company or wholesale company will be an advantage.
· Excellent knowledge of MS Excel.
· Fluency in Romanian  and English languages (written & spoken).
· Excellent communication and interpersonal skills.
· Customer focus (ability to understand the customer needs is a must).
· Accurate, attention to details.
· Stress resistant.
· Eager and agile to learn.
· We are looking for a team player!



Nice to haves:
· Work experience in Medical Device or Pharma industry.
· Knowledge of SAP.
· Understanding of logistics processes.

Careers that Change Lives
Would you like to work at a rapidly growing international healthcare company where we appreciate your talent, experience and passion and where you can count on professional and personal development, exciting challenges and a dynamic environment?
Do you consider you have the right experience for a Customer Service Specialist role? Are you an enthusiastic and people-oriented person?
If yes, then send us your resume and enter the recruitment process right away! 
Medtronic offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Our offer package will include a competitive salary and other great benefits.
It is a temporary role for 1,5 year (maternity leave replacement), with extension possible, but not guaranteed.
For this role you need to be located in Bucharest, Romania.
 
 
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