Customer Service Specialist

Acest anunț a expirat și nu este disponibil pentru aplicare

Employment type: Full-time

Job category: Customer Service

Job industry: Information Technology And Services

Experience level: Associate

Description

  • Provides support to clients, providing information or assistance, according to the working procedures / instructions;
  • Identifies, analyzes and solves the situations reported by clients;
  • Records the essential points of the situation in the database;
  • Initiates calls to clients;
  • Edits databases according to the working procedures / instructions, using the appropriate software: processing of photos, emails, tickets, documents or any other activities specific to the services provided;
  • Saves all changes made to the database, according to the working procedures / instructions.

Qualifications

  •  Knowledge of English at C1 level;
  • PC operation: MS OFFICE;
  • Communication skills;
  • Ability to remain calm in tense situations;
  • Continuous customer orientation;
  • Flexibility;
  • Persuasion;
  • Positive attitude;
  • Attention to details;
  • Ability to prioritize activities;
  • Understanding and respecting working procedures;
  • Ability to work as a team;
  • Permanent concern for raising the individual professional level.

Întrebări frecvente

  • Câte locuri de muncă sunt disponibile la BOSCH SERVICE SOLUTIONS pe Angajat.ro?

  • Cum pot să fiu primul care să afle când există locuri de muncă noi la BOSCH SERVICE SOLUTIONS pe Angajat.ro?

  • Pe ce poziții are BOSCH SERVICE SOLUTIONS locuri de muncă disponibile prin Angajat.ro?