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Employment type: Full-time
Job category: Customer Service
Job industry: Information Technology And Services
Experience level: Associate
Description
- Provides support to clients, providing information or assistance, according to the working procedures / instructions;
- Identifies, analyzes and solves the situations reported by clients;
- Records the essential points of the situation in the database;
- Initiates calls to clients;
- Edits databases according to the working procedures / instructions, using the appropriate software: processing of photos, emails, tickets, documents or any other activities specific to the services provided;
- Saves all changes made to the database, according to the working procedures / instructions.
Qualifications
- Knowledge of English at C1 level;
- PC operation: MS OFFICE;
- Communication skills;
- Ability to remain calm in tense situations;
- Continuous customer orientation;
- Flexibility;
- Persuasion;
- Positive attitude;
- Attention to details;
- Ability to prioritize activities;
- Understanding and respecting working procedures;
- Ability to work as a team;
- Permanent concern for raising the individual professional level.