Customer Service Support French

About Atos:

Atos is a global leader in digital transformation withemployees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

What are we looking for?

We are looking for motivated and hardworking graduates who want to start a challenging career in IT. You can take the first step on a clear career path, with multiple development opportunities both on technical or non-technical fields.

Our growing team waits for you in Timișoara, România.

Key Accountabilities:

Handles simple and/or less common requests from users or customers in a pleasant and professional manner;

• Following agreed procedures, responds to requests for providing assistance or for processing; operations asked by customers. Acts in order to enable customers to tackle their problems;
• By alignment to customer concern procedures, promptly allocates unresolved calls as appropriate.
• Overtime may be required to meet project deadlines;
• Proven career plan in place where this role will open other opportunities inside ATOS

Desired Profile:

• Good communication skills, both written and spoken;
• Team working skills;
• Customer service skills;
• English language - medium level;
• French language mandatory - proficiency level C1;
• Flexibility and availability for shift schedule

What we offer:

• Training and certifications: Ongoing In-depth training with current and emerging products and technologies;
• Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
• Extra vacation days