Salar net

Candidatul ideal

  • At least 2 years of experience in a contact center environment as a trainer;
  • Bachelors’ Degree in business or another relevant field of study;
  • Possess strong knowledge of talent management, learning principles, curriculum development, training needs assessment, and modern training solutions;
  • Experience in assessing needs, developing content and building training programs using a variety of mediums;
  • Experience with providing effective coaching and feedback;
  • Excellent interpersonal, verbal and written communication skills in English and another language such as: French,German,Spanish,Italian;
  • Excelent organizational and time-management abilities;
  • Presentation skills;
  • Proficient in MS Office Tools;
  • Good sense of cooperation and service, communication and expression ability, adaptability to changes, organization and coordination, pressure bearing ability;
  • Multi-tasking and organizational skills with the ability to navigate multiple system applications and manage competing priorities;

Would be considered a plus:
  • Teacher Certification for MS Office Tools;
  • Trainer Certification.

Descrierea jobului

  • Develop new hire training plans to ensure success for new employees;
  • Train new customer service employees on all systems, processes, procedures, and technology; along with business etiquette, soft skills, and customer service standards;
  • Develop and keep documents for various processes, assist in preparing appropriate development plans for these processes
  • Understand and optimize training systems, processes and workflows on a daily basis;
  • Provide ongoing feedback and coaching to all customer service staff and continuously evaluate quality, accuracy, and adherence to standards and procedures;
  • Partner with Customer service leadership team to establish and monitor performance metrics and goals; along with identifying and deploying training or continuous improvement projects to support a high performing and evolving organization;
  • Analyzes escalations to determine if there are improvements in processes that should be added to training materials;
  • Attend and participate in meetings to review and discuss trainings.

Descrierea companiei

Focusing on 'Beyond Technology' as our corporate philosophy and brand commitment, Neusoft is a leading IT and customer service provider engaged in building our core competence to create value for customers and society. With operations spread across Europe and established in Cluj-Napoca since 2007, we help businesses innovate, adapt, and compete in IT and customer support industries.

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