Customer Service with Croatian/Slovenian - Cluj

Open Customer Service roles for bilingual english and croatian/slovenian speakers within tech multinational in Cluj!

Responsabilities

• Answer all inbound queries as per call flow procedure
• Adherence to process to ensure high quality and customer service
• Follow escalation procedures for issues uncontrollable at agent level
• First call resolution
• Involvement in motivational activities, implementing feedback given during monitoring sessions
• Updating various logs like escalation log, complaint tracker etc.

Your Profile

• Fluency in Croatian or Slovenian & English
• The applicant ideally possesses relevant customer service experience preferably from a Contact Center
• Proficient in Microsoft Office Suite
• Availability to work in shifts

Accommodation will be offered for non-Cluj residents!