Customer service with english

As a Customer Support Specialist, your main responsibilities will be: 

• To respond to new requests coming via email or chat, following troubleshooting procedures and using specific applications

• To follow up on incidents where necessary (keep clients updated with the progress of their incidents, communicate with the internal departments on escalated issues)

• To provide the clients with information regarding the status of their incidents

• To report complicated technical problems following specific procedures

Required profile:

• English writing – Proficiency working language level 

• Very good computer skills, excellent knowledge of Internet browsing

• Sales knowledge is a plus

• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person

• Excellent team player as well as independent worker