Customer Services Advisor

About the British Council

The British Council is the UK organization for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. In Romania, we are the leading ELT organization with a reputation for excellence in teaching and exams. We are active across a spectrum of project and partner-funded activities in arts, education, society and English. Valuing diversity is essential to the British Council’s work.

What makes you tick? Whether it's performance, purpose, people or a good challenge, if you’re a student or entry level professional, start your career with us as a Customer Services Advisor. We’re a global organization ready to provide on the job training, development opportunities and exciting benefits.

The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article, UNCRC 1989.

The Customer Services Advisor role is available as a full time (8 hours/day) or part-time (4 hours/day) position.

Details

Location - Bucharest

Salary - patru mii RON gross/month (for a full-time position)

Duration - 1 year (with extension possibility)

Working hours - Full-time (8 hours/day) or part-time (4 hours/day)

Annual leave - 22 days

Closing date - Thursday, 05 March 2020

Role overview

What makes you tick?

• Is it performance? Be part of the best British Council Customer Services team across our 100+ operations worldwide.
• Is it purpose? Start your career in a global organization promoting diversity and opportunities for people and societies through English, Education and Culture.
• Is it people? Join a friendly and inspiring team ready to welcome you and guide you step by step through your journey on the job.
• Is it challenge? Working with people as the first point of contact between the British Council and its diverse customers will always bring a good challenge – but we’re here to help you tackle each with confidence, creativity and agility.

If you’re a student, graduate or entry level professional, we’d love to help you start your career with us as a Customer Services Advisor in Bucharest. We’re a global organization that values diversity, ready to provide on the job training, development opportunities and an exciting benefits package.

We’re looking for someone:

• Curious and with a desire to learn
• Capable of connecting with others and understanding their needs
• Accountable and driven to perform
• Committed to working within a team, towards a common goal
• Fluent in English and Romanian and confident with using technology

As a Customer Services Advisor, you will be the first point of contact between the British Council in Romania and its external or internal customers.

We’ll expect you to:

• deal directly with customers by phone, e-mail and face-to-face and establish a positive rapport with them
• identify customers’ needs and match them to available options
• register customers for English courses, Exams, Library, Conversation Clubs and other British Council services
• handle British Council revenue in cash and credit card
• meet team and individual targets as agreed with your line manager

We offer you:

• a starting salary from 4000 RON gross for a full-time position (one-year contract with extension possibility)
• a 13th salary paid annually in December
• annual performance-related salary increases
• private medical subscription to Medlife or Regina Maria
• free English courses, Cambridge English or IELTS exams and library memberships

How to apply:

• Do not apply directly with your CV/cover letter. Applications that do not follow the correct procedure will not be taken into account.

• Deadline for applications: Thursday, 05 March 2020, (23:59 GMT UK time). We will not be considering applications received after this date.
• Interviews: 16 – 20 March 2020
• Start date: as soon as possible

• Please check our website for full details on how to apply.

Only shortlisted candidates will be contacted.

Thank you for your interest!