Customer support agent

We are one of the leading manufacturers of electronic and mechanical locking systems supplying the international automotive industry. Over 7,500 people are working in the Huf Group in companies in Europe, America and Asia. The turnover was more than 1,4 billion euros in 2018. The company was founded in 1908 in Velbert, Germany.

Responsibilities:

• Provide 1st level support to customer
• Monitor support channels – phone, email, chat – and document support requests in ticketing system
• Ability to analyze and classify support requests,internal forwarding and follow-up
• Documentation of mitigation/solutions 

Skills and experience:

• Good communication skills and enjoy working withpeople
• Very good knowledge of the English language
• Experience in customer communication/incident management preferable
• Good organizational skills
• Analytical mindset
• Good technical understanding

We are company that is both, a family company and afamily managed company, in which each member of staff experiences appreciation and is supported and developed. Our numerous programs for further development are an important part of this philosophy.

Also, we offer you:

• Competitive salary package & benefits
• Excellent career development opportunities
• Cooperation and exchange of experiences with our experienced colleagues
• Be part of a friendly environmentHealth and wellness benefits