Customer Support Analyst - one year contract

Customer Support Analyst - Sales Organization, one year contract
Bucharest, Romania

 
Your key deliverables:

• Provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing 
• Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions 
• Provide assistance to internal and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration 
• Solve problems by applying established policies, procedures and tactics 
• Drive customer loyalty through increased productivity, improved value and through a high performance culture 
• Provide both in country and cross border support as needed Act as point of reference for customers for all types of commercial requests: solve complex, high impact problems 

Position requirements:    

• Bachelor degree 3-5 years' of experience in customer support roles 
• Good understanding of a sales organization
• Experienced with SAP or other applications 
• Analytical thinking Ability to communicate effectively with other departments, divisions and peer positions 
• High level of interpersonal skills English language at advanced level

What Eaton offers?    

• Challenging projects in dynamic collaborative team
• Excellent working environment – safety and ethics are really important for us 
• Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day
• Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully