Customer Support Analyst - one year contract

Your key deliverables:

* Provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing
* Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions
* Provide assistance to internal and external customers in areas such as product/service order fulfilment processes, customer service requests such as and-to end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
* Solve problems by applying established policies, procedures and tactics
* Drive customer loyalty through increased productivity, improved value and through a high performance culture
* Provide both in country and cross border support as needed Act as point of reference for customers for all types of commercial requests: solve complex, high impact problems

Profile Position requirements:

* Bachelor degree 3-5 years' of experience in customer support roles
* Good understanding of a sales organization
* Experienced with SAP or other applications
* Analytical thinking Ability to communicate effectively with other departments, divisions and peer positions
* High level of interpersonal skills English language at advanced level

we offer What Eaton offers?

* Challenging projects in dynamic collaborative team
* Excellent working environment – safety and ethics are really important for us
* Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day
* Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully