Customer Support - Back Office (French & English)

For our client, a transportation network company, we are looking for a Customer Support Agent– Back Office with French & English.

The company is the leading European transportation platform providing ride-hailing and scooter sharing services. The company’s mission is to make urban travel easier, quicker and more reliable.
s of February, they operates in 30 countries and 50 cities in Europe, Africa, Est Asia, North America, Australia.

Responsibilities:

• Representing the company in any French spoken markets;
• Supporting all the company users via email (ticketing system) and helping them get the most out of the apps;
• Creating loyal fans by showing them really care;
• Contributing and sharing ideas to decrease the workload and improving the quality & speed of company’s customer support;
• Be a key player in building a support team in a challenging growth environment.

Requirements:

• Have excellent spoken and written French and English skills;
• Good all-round Excel skills;
• Be passionate about new technologies and ride sharing;
• Understand what does outstanding customer support look like and be ready to go the extra mile;
• Be always ready to put customers first, be passionate about helping others;
• Be a curious person;
• Be a hustler, not stopping after 20 obstacles a day.

Benefits:

• Attractive salary: 4500 RON net
• Location: Bucharest, Timpuri Noi Square;
• Flexible working hours – as long as you get the work done (Monday to Sunday: 2 working shifts:First shift starts between 08:00 – 10:00& second shift starts between 14:30 – 15:30);
• Motivating compensation and benefits;
• Amazing personal growth experience at one of the fastest-growing start-ups in Europe;
• Working with a motivated and talented international team, plus regular team events;
• Impactfull work – you’ll have a rare opportunity to build a product literally used by millions of people across the world.