Customer Support - EN, FR, RU, German

What we’re looking for
Must have excellent verbal and written communication skills: English, French, Russian, German or Turkish language.
• Must have a strong work ethic and demonstrate fast assimilation to training
• Must value diversity and be inherently respectful
• Good knowledge of Windows operating systems
• Ability to work as part of a team
• Customer service/call centre experience preferred

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What you’ll be doing
• Identifying software issues, user training issues and communicating this distinction of the three to customers and giving them solutions
• Identifying trends in customer problems and provide clear feedback based on independent testing
• Assisting customers with application installations; configurations; installation of software updates and patches
• Provide support via email for inbound customer contacts seeking technical assistance and billing queries
• Carry out research to troubleshoot customers’ technical problems
• Research new resolutions for addition to knowledge database
• Perform any other duties related to technical support as and when required
• Any other reasonable duties as directed by line manager

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You are probably curious about who we are!
Since, Pole To Win has been providing outsourced Quality Assurance, Customer Experience and Localization Services to the Interactive Media, Internet of Things (IoT), Technology and e-Learning markets. Our service lines include: Quality Assurance, Quality Engineering, Localization, Translation, Customer Experience, Talent Acquisition, Audio Production.

Our Values
Pole To Win's core values are imbued across our global organization: Reinforced by our actions and our attitudes. Echoed throughout our approach to our operations and our clients. Exemplified by our culture, and most of all, our people. We build people and their careers. We actively turn to team mates for counsel, inspiration, and diverse perspectives. Relationships are built on mutual respect. Personal and professional integrity is our guiding principle. We are honest, authentic, transparent, and ethically sound.

Our primary goal is to advance our clients' businesses and their customers' satisfaction. We set the bar for generating imaginative and effective solutions for the most challenging problems. We move with speed and agility. We love what we do. We have unwavering loyalty to our DNA, our culture, our values, and ourselves.