Customer Support German

A customer support agent in our company will offer 1st line support to players wishing to contact the company regarding various matters. These matters include account queries, bonus inquiries, complaints, promotions, basic technical support and other various troubleshooting needs.

At IOS, we strive to offer the best in support and customer care within the industry and we are looking for motivated members who possess the same vision.

Key Responsibilities:

- Handle customer queries through live chat, email and phone, in a friendly manner.

- Escalating to relevant departments and following up on the resolution

- Working with back-office, internal tools as well as engaging 3rd parties (platform provider) to ensure customer queries are answered and / or resolved in a timely and correct manner

- Assisting customers encountering issues with processing payments (with various deposit methods)

- Helping customers with their KYC procedure (players documents verification process)

- Crediting bonuses to players

- Upselling the brands’ promotions

- Retaining customers

- Actively engaging customers in the view to increase player activity

Requirements:

- Fluent German language skills (written and spoken)

- English is considered a major advantage

- Customer experience oriented

- Strong PC and internet skills

- Very good problem-solving skills

- Strong attention to detail

- Strong team player

- Good online attitude

What we offer:

- Competitive excellent remuneration package and social guarantees

- Flexible working hours

- Paid training to new employees

- Flexible working hours

- Career growth and industry education within the company

- Performance-based extra bonuses

- Company events

- Great office location