Customer Support Network Engineer with Japanese

We are looking for a Customer Support Network Engineer with Japanese to join our company.

Responsibilities:

Manages Customer Support cases and activities
Troubleshoots and analyzes network-related performance issues
Provides feedback to improve existing architecture to deliver a scalable, highly reliable network
Provide work-around for network issues
Helps develop and implement ongoing process and procedures
Stays current with latest trends in technology and the management and integration of those technologies
Requirements:

Qualifications:

Advanced knowledge of Japanese
Bachelors Degree in a relevant Technical field or combination of experience and industry certifications required
3-5+ years of experience as Network Support Engineer
Strong IP Networking experience
WAN experience preferred
Strong understanding/experience with both Cisco and Juniper networking technology
Strong documentation experience to create Standard Operating Procedures along with other needed documents
Experience working within an Enterprise-level environment
Familiarity with various forms of site to site connectivity (point to point, VPN, MPLS, etc.)
At least 4 years of experience working with complex, high performance networks with many sites (data centers and/or branch locations)
High Level knowledge of Cisco NX-OS/IOS, Arista EOS operating systems, and Juniper Networks
Cisco UC experience a plus
Expert knowledge of routing protocols including BGP, OSPF, MSDP, IGMP and PIM
CCNP Switching routing certified (preferred)

Skills/Abilities:

Highly Customer facing abilities including acting under pressure
Highly organized with concentrated attention to detail preferred
Proven track record working in a team environment and independently
Ability to manage a number of simultaneous activities while demonstrating accountability
Strong attention to detail and problem-solving skills with quick adaptation to change
Solid communication and interpersonal skills personable, effective communication style required with presentation experience
High emotional intelligence required for internal/external relationship development and management Technical Qualifications
About Tellence Technologies:

Tellence Technologies is an engineering solution center, focused on providing software development, product quality assurance & customer support services.

Close to the city downtown, we provide a friendly, flexible and professional work environment.

*Only suitable candidates will be contacted.