Customer Support - Online

Salar net
unspecified

Candidatul ideal

We develop some of the best software in the world. We are therefore looking for an extraordinarily gifted Customer Support specialist who feels as passionately about mobile applications as we do.

Skills and Experience:

You pay attention to detail and accuracy, have problem analysis and problem-solving skills. Exposure to an international environment is a must. The ability to learn on the fly combined with a natural curiosity is highly appreciated as well. Very good English communication and writing skills, together with proficiency in MS Office complete the profile.

Descrierea jobului

Core Responsibilities:

  • Promptly resolve customer questions, complaints, requests via e-mail.
  • Able to respond to customer inquiries in a polite, professional manner; provide solutions on time.
  • Perform a constant follow-up.
  • Efficient administration of customers’ accounts.
  • Provide customer support on different software applications.
  • Keeping a log of all actions taken in solving customers’ issues.
  • Make sure that all the technical problems reported by the customers are solved.
  • Offer suggestion to improve the services provided.

What we offer:
  • The possibility of joining a team of professionals
  • Working in an international environment
  • The opportunity for professional growth
  • A competitive salary package
  • Great medical services package
  • Meal tickets
  • Free access to sports and recreation facilities (swimming pool, fitness, aerobics, football)

Descrierea companiei

At General Magic Technology, we love to do things that seem to be impossible. With an experienced team of 40 engineers, we have created the app Magic Earth. We democratise Advanced Driver Assistance by making a super easy-to-use magnetic car mount for iPhone that works seamlessly with Magic Earth. The result is - Safety Lens - the world's first Driver Assistance for iPhone.

General Magic Technology is part of a group of companies with its headquarter near Zurich (Switzerland) and has offices in Brasov, Romania. The company sells its products and services in more than 100 countries worldwide.

If you are interested in joining us, please apply to this ad.