Customer Support Representative - English&German

Responsibilities

• Efficiently answering and following up on all customer inquiries that come in via phone and email and web
• Verification of product lines and monitoring customer service portals to triage tickets accordingly
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Collect all required data for a ticket to classify and forwarded to the responsible teams
• Identifying critical tickets and escalating these to the responsible teams
• Ensure customer satisfaction and provide professional customer support
• Maintaining a positive, empathetic, and professional attitude toward customers at all times

Requirements

• High school diploma, general education degree, or equivalent
• Efficient using computers
• Fluent English and German (verbally and in writing)
• Client- and service oriented
• Ability to stay calm when customers are stressed or upset
• Friendly and communicative
• Ability to respect the customers’ points of view
• Ability to multitask dealing with multiple issues, customers and priorities simultaneously

What we offer

Attractive compensation package

• Fixed salary compensation along with Yearly Evaluation and performance-related bonus scheme

• Meal Tickets, Easter and Christmas Gift Vouchers

• Seniority Bonus and Referral Bonus

Health and Well-being

• WorldClass Gym Discounts and 7Card Partnership

• Private Medical Subscription for employees and family (children, spouse/ life partner)

• Life and Accident Insurance

Personal and professional development

• Personal development through mentorship and coaching

• Complete training & certification curricula available (tailored courses)

• E-Learning System available for all employees

• Firm-Wide and Regional level trainings

• Possibility to work for top clients internationally

Extra Perks

• Between 23 and 30 vacation days (21 vacation days before obtaining a bachelor’s degree)

• Flexible schedule and work from home option available

About BearingPoint Software Solutions

Based on 25 years of experience in regulation and more than 10 years in managed services, we offer a unique portfolio of software and services from a single source: Innovative regulatory, risk management, and tax reporting solutions and services for the financial industry.

Through our Regulatory and Risk Technology (RegTech/RiskTech) we enable financial institutions, regulators, and central banks to increase the efficiency of regulatory processes and data management and to comply rapidly with ever-changing requirements.

We work closely with regulators and as a member of standardisation bodies such as the XBRL consortium, we actively contribute to the standard-setting process. Our knowhow resulting from these activities feeds our regulatory maintenance service providing ongoing product updates in line with changing regulations.