Customer Support Representative L1

For one of our clients, a company focused on providing an Infrastructure-as-a-Service (IaaS) solution that brings high-performance cloud in the world by combining proprietary server, storage and network technologies, we are looking for a Customer Support Representative L1.


Responsibilities: 

• Resolving technical issues encountered by clients;
• Handling technical support in a timely manner using available resources within the company;
• Logging the requests of the customers following the procedures;
• Following instructions and documentation, in order to find answers for complex issues and fix a fault;
• Helping with account support, orders or refunds where required;
• Preparing and creating reference material for the team by drafting operation instructions for various situations.

Requirements:

• Outstanding English and Romanian language writing and communication skills;
• Knowledge in managing Windows systems;
• Basic knowledge in managing Linux systems is a plus, but not mandatory;
• Ability to code script and debug in Python or Bash is a plus;
• Fast learner, keen for knowledge and curious;
• Willingness to work a flexible schedule.