Customer Support Representative

Be a part of the Unifiedpost Service Desk team, which is based in Romania and is the first point of contact to reach any of the UP Business Units;

As Customer Support Representative you will be responsible to:

• Act as a single point-of-contact for our customers and partners;

• Respond to all incoming incidents and service requests via email or by phone in a timely and professional manner;

• Accurately prioritize, categorize and log cases, following internal protocols;

• Dispatch to the corresponding support teams and partners, in case no immediate solution/answer is available;

• Communicate clearly with all parties involved, adapting the message to the receiver;

• Proactively follow up on outstanding cases, making sure to provide frequent updates and respect SLAs;

• Identify and escalate any issue that could significantly impact the business to upper management;

• Define, together with your team members,  an efficient work schedule to divide the daily tasks.

What you bring:

• Excellent communicator in English, written and spoken; 

• French is optional but it represents an asset;

• Accurate and attentive to details;

• Value team effort and act as a real team player;

• Able to work in a co-operative, proactive and flexible way with colleagues at all levels of seniority;

• Good understanding of business & user needs;

• You see helping users and customers as a challenge.

Bottom line:

You get a competitive salary, benefits, and a great office in a perfect location. But we’re about more than that:

• Challenges: we’re transforming the world of  business communications and transactions;

• Responsibility: making a difference in decision-making means you take on responsibility, not just tasks;

• Common purpose: you grow by learning new skills and we benefit from your knowledge. We all work together towards one goal;

• Active involvement in a variety of local IT communities and local, national and international events;

• Active organizers of learning, social and fun events.

You can send your application to . We’ll treat it with care.