Customer Support Representative with English

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Candidatul ideal

Previous working experience is a Support role
Good understanding of the Support function, familiar with all the procedures and policies
Attention to details, problem solving skills
The role requires excellent communications skills, both verbal and written.
Be native or fluent in English (written & verbal).

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Customer Support Representative with English

Job title: Customer Support Representative with English
Location: Bucharest
Contract: permanent

Tailored career development plan.
Medical insurance
Meal tickets
Transportation during night hours

Our client is very well-known software company with strong presence in the entertainment industry.

You will be part of a big and talented team of customer support professionals. The Support Department is part of the organization, offering support to the company’s products. This will help you to grow and develop your career withing the
organization. The Customer Support representative makes sure that all the company standards in terms of quality and quantity are met (focusing on compliance, general account queries, payment details, cancelation, withdrawal checks etc).
The support team is working is shifts, including weekends.

Handling the customers queries received chat, emails, telephone and, when required, escalate the sensitive cases according to the rules in place.
Perform checks analyse the customers accounts to makes sure all meet the required criteria’s.
Follow up on a daily basis internal documents checks related to various topics (prevention of charge backs, legal
threats, negotiations etc).
Collaborate with various internal departments according to the established standards.
Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.

Apply today
If you meet the minimum requirements and are interested in applying for this position, please send your details to
[email protected] with “Customer Support Representative with English”, in the subject line.
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Our Story

Key Talents was founded as a consultancy company focused on delivering state of art in recruitment, career advisory, training and IT Services solutions.

We deliver services for various industries and companies based in different countries. We at Key Talents consider that the borders are only imaginary lines when you want to find the right talent.

Who we are?

Our current team members have more then 10 years experience in their area of expertise. And we continue to expand our skilled team to support our clients` various requests in the most effective and efficient way.

Our expertise

We build strong relationships based on highest level of integrity, quality and expertise.

Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA trainings delivered for individuals or client’s internal teams.

Email: [email protected]

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