Customer Support Specialist

Salar net
unspecified

Candidatul ideal

  • Fluent in English (spoken and written)
  • Available to work mainly early morning shifts
  • Good Knowledge of computer operations
  • Courteous with strong customer service orientation
  • Strong problem solving/troubleshooting skills

Descrierea jobului

NOTE: Bеcause of thе COVID-19 situation wе're expеriеncing strongеr businеss growth thаn anticipаtеd. Our clients arе looking for online ordеring solutions likе ours. You cаn work from homе until the COVID-19 thrеat is ovеr.


Support spеciаlist
Would you like chаtting businеss and tech stuff with restaurant managers across the world? Let’s build the world of food ordering the right way.


The opportunity:
You'll be responsible for onboarding, educating, and supporting restaurant managers /owners globally. We start the on-boarding work the moment a restaurant decides they want to use our online ordering platform, sticking with them every step of the way to ensure they get the most value from our product.

You are ultimately responsible to make the restaurant successful by recommending various actions, initiatives or upgrading to paid services.


Responsibilities:
Communicate efficiently and effectively with our restaurant members. We rely on a live chat tool to do most of our inbound support requests. You'll also be calling existing customers on the phone (no cold calling).

Become an encyclopedia of knowledge about how online ordering works and what online technologies are capable of in terms of sales for local restaurant businesses. This is an ongoing improvement challenge: we’re part of a very dynamic industry so our product team moves fast.

Descrierea companiei

We believe food lovers should have an amazing ordering experience for their delivery. We think this should be possible without ripping off restaurants by charging high commission payments on every order. So we created a better and cheaper product.


The usual work location is TechHub Bucharest (Universitate) but during COVID-19 you may also work from home.