Customer Support Specialist (German and English Sp

Employment type: Regular

Employment time:Full-time

Description

LET’S TALK ABOUT YOU

Your profile

• Fluent German and English (both), in speaking and writing
• Open to learn new things
• Attention to details
• Good PC know how (Windows, MS Office)
• Availability to work in shifts

Your responsibilities

• Document inbound E-Mails (mostly) and phone calls in our ticketing systems.
• Determine which procedure should be followed, according to defined documentation and Customer’s information: product, inquiry type (sales, technical, emergency), country of origin
• Forward the tickets to the relevant Siemens colleagues
• We don’t offer technical support ourselves

Your opportunities for personal growth

• Working with international teams and business environments
• Competitive benefit package
• Excellent opportunity for professional development in a new tailored organization

What we offer:

• Work from home
• High team consistency: most team members are with us from 2014.
• No telephone waiting loop
• Comprehensive training and constant on-the-job support
• The focus is set on where you can find the information (the processinstead of learning by heart
• All procedures, lists of products and guidelines are always at hand.
• 8h Shifts, that include the 30 min lunch break. The shifts are circular: 06:00-14:00; 14:00-22:00 and 22:00-06:00.
• Constant contact with native German and English speakers
• Professional, international work environment:
• Extra compensation for the shifts, nights and bank holidays
• Consistent benefits package

LET’S TALK ABOUT US

"Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

In our Business Unit Transmission we offer our customers products, solutions and services to transfer energy efficiently ranging from expansion and replacing to upgrading.

We are looking for a Customer Support Specialist, German and English Speaker.

We are a great team, within Siemens Energy, consisting of 10 customer support operators. Our customers are worldwide B2B, speak German or English and we are available for them 24/7.

Our office is called the Dispatch Center, mostly because we don’t resolve the client’s issues ourselves. Instead, we sort and forward the tickets concerning all Siemens industrial products to the right contacts within Siemens, following defined procedures.

MORE INSIGHTS

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society. 

Jobs & Careers: 

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