Customer support specialist-with Hungarian

Responsibilities

• The Customer Support team focuses on 1st and 2nd level support, the team is in contact with clients as well as with Research & Development teams.
• This role entails delivering exceptional customer support to clients, and the candidate will be responsible for ensuring that consistent support is provided quickly and efficiently. 
• Responsible for monitoring Customer Support queue through the working day and taking action on all customer tickets.
• Responsible for all issuesscalated by Customer Support Team (1st level)
• Investigate issues in database and log files, when necessary.
• Analyze application problems, recommend and work closely with other departments to find a solution
• Report and discuss production errors with Development team.
• Ensure client requests are met in an agreed timeframe to allow a better customer adoption.
• Responds quickly and positively to the needs, requests and demands of the customers and colleagues.
• Treats current customers as vital to the business and takes responsibility for meeting customer needs.
• Communicate professionally with internal and external customers and other teams ;

Qualifications

• Fluent written and spoken Romanian, Hungarian is mandatory also.
• University degree/diploma or student at Technical University preferred
• Demonstrated analytical and problem-solving skills
• Demonstrated planning and organizational skills
• Computer Skills: Office, SQL Server Management Studio (it's a plus)
• Proactive, “can do” attitude
• Excellent communication skills, written and verbal, to explain complex situations or solutions competently and confidently.
• Must be flexible and dependable, willing to work as part of a team and take on additional responsibilities from colleagues when necessary.

Benefits

• Competitive compensation
• Healthcare services at Alianz Tiriac
• Sport benefits
• Opportunity to work on challenging projects using the latest technologies
• Internal Trainings and Discipline-specific Events
• Referral bonuses
• Company supported exams and certifications for professional growth
• A professional, friendly, highly team oriented environment
• Team building activities
• Community involvement activities