Customer Support Team Leader

We are looking for our next Team Leader to manage part of our Customer Support team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

Role:

• As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration
• Leading the administration part of the Customer Service team (schedule, vacation, etc)
• Involve in recruitment of new employees; taking care of the new starters; responsible for the on boarding and training process
• Performing periodical quality checks and initiate training where needed
• Conduct frequent performance evaluation and review against performance objectives set, to manage team’s performance
• Keeping the team informed at all times with the changes from other departments
• Making sure the defined targets are being met and assisting the team in reaching the goals
• Guiding the team in resolving difficult cases
• Monitoring the trends of complaints and reporting the issues
• Building procedures/protocols and implementing them with the team
• Ultimately, you should lead by setting a good example and engage the team to achieve goals

Requirements:

• Proven work experience as a Team Leader or Supervisor
• Friendly and a fast problem solver
• Excellent communication and leadership skills
• English proficiency both written and spoken
• Organizational and time-management skills
• Strong multi-tasking abilities

We rise to the challenge:

• Daily Breakfast
• Fresh Fruits daily, Yogurts, Snacks & Soda Drinks, Coffee etc
• Meal Ticket
• Vacation Ticket
• Private Pension
• Transport Subscription
• Private Medical Subscription
• Private Dental Subscription
• Well-being Benefit (Benefit is our partner)
• Personal Development Benefit (Benefit is our partner)
• Quarterly & Performance Bonus
• Birthday Gift
• 1 Day Off for birthday
• Bonus & Gift Cards for special events (Easter, 1st of June, 8th of March, Christmas
• Comfortable office easy to reach from any spot of the city: Timpuri No
• Games: pool table, ping-pong, fussball, air hockey etc
• Exciting company events

Sounds interesting? Apply and come to meet us!

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.