Customer Support Technician

JOB DESCRIPTION

THE JOB means providing accurate technical and commercial support to Heimdal Security users and potential customers by e-mail and through Zendesk.

Duties:
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Prepares product or service reports by collecting and analyzing customer information. Creating and deliver feedback reports to the appropriate departments: Q&A, Devel, Marketing.
- Attracts potential customers by answering product and service questions by email/tickets or/and external forums/communities.
- Managing customer accounts, alerting Heimdal Corporate customers of potential problems in their PC environment, giving the customer solution proposals.

We are always open to new ideas, so if you are a creative person, we would like to hear what ideas you have as well. At Heimdal Security, we have a highly professional work ethic, but we want to set the frame for a fun working environment as well.


REQUIREMENTS

YOU can join our team IF:

A. You have at least 1 Year Experience in providing Technical/Commercial Support
B. You have advanced English language writing skills (German is a big plus).
C. You have good technical skills and knowledge of Windows OS.
D. You have excellent communication skills and a positive attitude.

SEND a superbly drafted cover letter and CV (both in English). As the language aspect is decisive, applications written in Romanian or missing the cover letter will not be considered.


WE OFFER

A. Attractive salary, as well as medical insurance.
B. A highly professional work environment where you have the opportunity to learn new things all the time (TechHub Bucharest)
C. Fun & Awesome Team.


ABOUT US

Heimdal Security is an ambitious rapidly growing software company. Since, we have been leading the fight against cybercrime, developing new technologies and providing intelligence to protect companies and users against cybercriminal attacks and data security breaches.

With multiple locations for its offices, Copenhagen, London, Dubai, Bucharest, the Romanian company is situated in Bucharest, in a central location in Victoriei. The team here is comprised of multiple departments: Finance, Development, Sales, Support, Marketing.

Our core values are: Helping each other; Empowering colleagues; Inspiring actions; Moving forward as a team; Delivering together; Accepting feedback; LAUGH! Join us if you think you're a match.