Customer Support Trading with Russian

Got a head full of ideas?

Good.

We’re looking for an enthusiastic English and Russian speaker to join our Trading Support team!

It is a great opportunity, to work in a tech-driven company. Full of interesting and challenging projects, in a relaxed and friendly environment, our headquarters are in the heart of the city, at Unirii Square.

Responsibilities:

• You will be responsible for helping our clients via e-mail and live chat;
• Check and process bets and settle matches according to our policy;
• Investigate missing matches / missing results issues;
• Create activity reports;
• Add missing matches / tournaments / participants
• Check and update the information we supply to our clients

Requirements:

• Good written English and Russian skills (mandatory);
• Internet browsing is no mistery to you and know all the shortcuts;
• You know how to use MS Office;
• The technical aspects of an activity are fun for you;
• Previous experience in customer support is a plus;
• Payment systems and online casino knowledge is a plus;
• Ability to follow documented procedures, logical thinking;
• Willingness to continuously learn and improve;
• Highly organized, focus capacity;
• Team spirit;
• Time management skills;
• Ability to communicate technical problems concisely and professionally;
• Sports passionate.

Perks and benefits:

• The base salary is EUR 500
• The work schedule is from 14:00 to 22:00 on a regular basis.

Exceptions when circumstances require: 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 3 weekends/month. More details about the working schedule will be provided over the interview.

• Paid taxi for those working until or from 01:00.
• Headquarters in the heart of the city, at Unirii Square
• Flexible schedule
• Private Medical Subscription
• Daily Catered Lunch
• Our own in-house gym, health & well-being programs
• Bookster subscription & Books corner (online and offline)
• Fun corner: pool, ping pong table, PS4, lots of board games
• Internal & external training
• Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
• Extra vacation days with every year inside the company
• Anniversary Gifts
• Fruits Tuesday