Customer Support with English

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We're looking for an enthusiastic English speaker to join our Trading Support team!

Either start off your career on the right foot or add to your already existing skill- set, EveryMatrix team provides a great working environment - both friendly and relaxed - suited for personal development in a tech-driven company full of interesting and challenging projects. Our headquarters is situated right in the heart of the city, at Unirii Square and comes with all the benefits of a central localization, including ease of access to the Old Town for the occasional get-together with your future teammates.

Requirements:

Good written English skills (mandatory);

Internet browsing is no mystery to you and know all the shortcuts;

You know how to use MS Office;

The technical aspects of an activity are fun for you;

Previous experience in customer support is a plus;

Payment systems and online casino knowledge is a plus;

Ability to follow documented procedures, logical thinking;

Willingness to continuously learn and improve;

Highly organized, focus capacity;

Team spirit;

Time management skills;

Ability to communicate technical problems concisely and professionally;

Sports passionate.

Responsibilities:

You will be responsible for helping our clients via e-mail and live chat;

Check and process bets and settle matches according to our policy;

Investigate missing matches / missing results issues;

Create activity reports;

Add missing matches / tournaments / participants

Check and update the information we supply to our clients

Other info:

The base salary is 400 Euro;
Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person;
The work schedule is from 9:00-17:00, 17:00-1:00,1:00-09:00, 5 days/ week in a rotation system that will cover 3 weekends/month. More details about the working schedule will be provided over the interview;
Paid taxi for night shifts.

Perks and Benefits:

Headquarters in the heart of the city, at Unirii Square
Private Medical Subscription
Daily Catered Lunch
Our own in-house gym, health & well-being programs
Bookster subscription & Books corner (online and offline)
Fun corner: pool, ping pong table, PS4, lots of board games
Internal & external training
Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
Extra vacation days with every year inside the company
Anniversary Gifts
Fruits Tuesday