Customer Support with French

Wanted: Customer Support with French

We’re expanding our Customer Support team in Bucharest! If you’re a natural-born solution finder and prefer a flexible schedule (5 days/week- Monday-Sunday), the CyberGhost Bucharest office has a seat with your name on it.

Key Responsibilities

• Solve of general, product-specific questions
• Research relevant answers and action plans
• Accurate documentation and issue handling in a ticketing system, closely following standard processes and procedures
• Handle incoming chat communication

We are looking for people who:

• Have good written and verbal communication skills in French;  
• Good grip of general troubleshooting and customer problem solving;
• Are customer-oriented, working with strong soft skills;
• Have experience in technical support or customer service (nice to have);
• Work with passion while still having fun;
• Care about online privacy and security;

What we bring to the table:

• The chance to be part of an awesome, fun, high-performance team that values work-life balance;
• Attractive salary package;
• A fast-growing company environment, which also means huge personal growth potential and new, challenging projects to work on;
• Support in adapting to the privacy and security industry and learning how to make the most of it;
• Constant training, both in using tools and assimilating new knowledge;
• Central office location;
• Fun, flexible and relaxed work environment;

About CyberGhost VPN

Founded in 2011 in Bucharest, Romania, CyberGhost the creator of one of the world's most reliable privacy and security solutions in the world. We secure and anonymize the online presence of over 30 million users across the globe. CyberGhost defends privacy as a basic human right, being the first in the industry to publish a transparency report while building new user-oriented crypto-technology for the future.

CyberGhost became part of Kape Technologies in 2017 and the team is currently made of over 100 professionals on the Group level, with presence in Romania, UK, Germany, Israel, Cyprus, France and USA.

With all teams united by a common belief in internet anonymity, we are a major supporter and promoter of civil rights, a free society and an uncensored internet culture.