Customs Support CS Agent

Employment type:Regular

Employment time:Full-time

Percentage of time the position involves travel:0%

Percentage of time the position allows for working off-site:0%

Job category:First-Line Supervisors, Call Center

Job industry:Other - Not Specified

Description

Description:

• To answer to general inquiries about company and customs services by telephone in a professional manner;
• To establish and maintain excellent relationship with customers in order to ensure that the best quality service is offered;
• To deal courteously with customer queries and complaints about the clearance process;
• To provide telephone trace requests related to clearance activities from customers and other DHL stations;
• To promote a high sales initiative related to clearance process in order to increase country business acquisition; 

• To provide accurate information regarding export and import clearance procedures.

Skills & experience

Requirements:
 
• Excellent communication skills;
• Very good Customer Orientation;
• Ability to work under pressure;
• Very good level of English;
• Good PC skills.