Digital HR Consultant

Job Summary:

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

According to his/her mission, the associate has to provide 2nd level support to customers on the following functional areas:

• • Bureau Virtuel des Ressources Humaines (BVRH)

• • Base de Donnees Economiques et Sociales (BDES)

• • Digiposte

Responsibilities :

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he/she has the objective to support the organization Pole Digital in assisting customers on the various Digital offers which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.

Main responsibilities are:

• Treatment of Level 2 tickets on BVRH, BDES and Digiposte
  • Self-identify and self-assign  the tickets which are part of his/her area of expertise
  • Assist customers via Siebel tickets :
    • Configurations
    • Functional assistance

• Participate in Product Launch phases
  • Facilitate the relationship between ADP Helpline, France production teams, R&D, Level 3 Support and our external vendor, Docapost, when necessary
  • Participate in different product launch phases, in collaboration with 3rd Level Digital Support Teams.
  • Participate in internal production meetings and/or with the external vendor from the LAPOSTE group.
  • If necessary, participate to customer meetings as an expert of ADP’s Digital HR Offers.

• SOP management and process improvement
  • Maintenance of the SOP-s for his/her area of expertise
  • Measure the efficiency of the process and the quality of his/her own assistance
  • Identify improvement opportunities
  • Contribute to the respect of mutual commitments

Knowledge and Skill Requirements:

• French language – C2 level, English would be a plus
• French payroll regulations and HR knowledge
• Siebel CRM functional knowledge
• MS Office tools knowledge (Excel, Powerpoint, Word…)
• ADP Systems knowledge would be a plus: (Applications portals, Client interfaces, DUMA, ZPP Prod, ACE, etc)
• Ability to manage several projects in parallel
• Excellent customer service abilities
• Take initiatives in order to improve customer satisfaction
• Be able to speak and write easily & clearly
• Analytical skills and an ability to  summarize
• Organized, rigorous and autonomous
• Team player
• Dynamic and responsive