E-commerce Specialist

We are looking for a proactive, self driven, focused on results E-commerce Specialist to match our team of courageous, passionate and innovative professionals. Should you have great plans for your future and are thrilled to learn about cutting edged technologies and to achieve and evolve on long term, you should take into consideration working with team that offer you a great future.

With great customer innovations, a team of champions of value creation for our customers, and amazing projects ahead, Smart ID is definitely a place for you to perform, develop and achieve your professional objectives.

Key responsibilities:

Product Catalog

• Manage product catalog in – categories, subcategories, product family, prices, content, tags, etc as well as page management including titles, descriptions, sorting, filters, and facets
• Collaborate with Marketing in order to ensure marketing campaigns visibility on the platform, catalog update, and EOL products, etc
• Write short form content for email, blog, social media in collaboration with our SEO expert
• Competition benchmarking – research and align prices, content etc. according with our sales strategy
• Collaborate with sales team in order to ensure leads quality when necessarily
• Execute daily and weekly Ecommerce sales and analytics reporting
• Occasionally communicate with customer on chat, phone, email

Web Operations

• Work closely with marketing in order to develop new B2B site functionalities
• Publish and share Knowledge Base articles across various ecommerce categories including catalog management, menu, filters and facets, sorting, site-search, product families, and product copy.
• Troubleshooting and resolve issues in order to ensure User Experience and Site Performance
• Manage technology stack

Requirements:

• Excellent oral, written, presentation and communication skills needed
• Navigate Woo Commerce & Wordpress easily
• English - advanced level, both oral and written
• Capacity to work with figures and analytics
• Ability to easily navigate on the phone, email and chat
• Social media experience will be considered an advantage
• At least 2 years experience in E-commerce and customer support orientation will be considered an advantage

Smart ID is a place to be for innovators, performers, and reliable people that dare to have an impact for the future. We offer them a modern environment to work, flexible hours, working from home option, short Friday, extra days off, birthday off, in house & external proffesional trainings, referral bonus, performance bonus, coffee, fruits, access to the Bookster library and medical services to encourage energetic and hardworking people.