eCommerce Support Technician

Responsibilities:

Provide support on problems provided by customer support representative on various problems;
Create and verify content in accordance with the requirements;
Conduct tests to determine whether equipment, software, or procedures are operating as expected;
Apply advanced knowledge of multiple web interfaces;
Accomplish both productivity and quality goals as defined.

Requirements:

Proficient in English;
Fluent in a second European language – advantage;
Proficient in MS Office,  HTML/CSS is a plus;
Extremely comfortable with Internet technologies and eCommerce functionality;
Good organization and communication skills, detail oriented;
Ability to handle a variety of duties and to work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met;
Strong written communication skills.

Compensation Package:
* Competitive compensation package based on experience and skills development, meal tickets, medical insurance;
* Exciting career paths that lead to promotion opportunities;
* Job stability, fast paced work environment.

*Working from home is possible for short periods