EMEA Finance Operations Manager

Overview

• Lead a team of circa 50 dynamic, professional services employees including commercial managers, commercial executives and reporting analysts and managers
• Responsible for coaching and developing first line managers and senior commercial managers in commercial disciplines including client negotiation strategy, risk management and in analyzing the commercial performance of the business clusters they support to help drive future commercial strategy
• To manage and oversee recruitment strategy for the team and work with HR and business leads to obtain sign offs and implement
• To ensure DCP team provides agreed service and contracted KPIs
• To support and manage any client escalation relating to DCP team
• To understand and present overall team performance to Leadership Team – Run monthly meetings and attend quarterly leadership reviews
• To implement and drive transformation initiatives and lead / manage change programs
• Ensure adherence to contracted security and audit measures and that any required contract deliverables are maintained

As the EMEA Finance Operations Manager your focus will be upon:

• Maintain regular contact with EMEA business leads to understand the needs and focus of their business
• Manage and resolve any client escalation for Delivery Contract Performance Track
• Understand and support removal of any blockers preventing the team achieving its objectives
• Ensure team completes all mandatory training
• Ensure all team deliverables are maintained – including process documentation, systems access trackers, BCP plans, Statement of Works etc.
• Develop and maintain training and development plan for the team
• Ensure team are cross skilled
• Ensure succession plans are in place for key roles
• Manage and report on team headcount monthly to ensure future resourcing aligns to support model
• Management of first line – holidays, absence, goal planning, 1:1’s
• Drive required transformation objectives
• Drive simplification and standardization of business process and reporting across supported geographies
• Measure and report performance against key business metrics and ensure achievement of KPIs

What you need to be Successful

• Experienced People manager
• Coaching skills
• Good verbal and written communication skills – including English to a fluent level
• Ability to present to multiple levels of management
• Excellent analytical, numerical and problem solving skills
• Excellent attention to detail
• High level of ethics required
• A knowledge of general accounting practice
• Ability to work on own initiative
• Ability to prioritize and work to deadlines
• Risk management experience
• Prior negotiation skills
• Ability to work across a variety of departments and functions to achieve objectives
• Ability to travel 

What we Offer

• Competitive Salary
• Meal Allowance on Card
• Well-rounded Health and Life Insurance Packages
• Different bonuses for life events
• 25 annual leave days
• Global Career progression opportunities