EN_Key Account Desk Advisor

Employment type:Regular

Employment time:Full-time

Percentage of time the position involves travel:0%

Percentage of time the position allows for working off-site:0%

Job category:Customer Service Representative

Job industry:Other - Not Specified

Description

• Answer general, account and service inquiries by telephone and e-mail in a professional manner and courteously, providing information and advice, for existing and potential Key Account Desk customers;
• Maintain and improve the complaining KAD customer image about DHL services;
• Promote a high sales initiative in order to increase country business acquisition;
• Provide activity reports to direct superior;
• Conduct a proper communication & relationship with all DHL ROMANIA departments as well as with DHL network during complaints investigations.

Skills & experience

• Customer Care orientation;
• Communication skills in both Romanian and English (written & spoken);
• DHL services knowledge;
• Selling and negotiations skills;
• Teamwork spirit & initiative;
• Analytical thinking & adaptability;
• Very good PC skills (Word & Excel).