Engineer 1st Line with German

Your day to day:

• 1st Line Operations of Vodafone Network in a multi-vendor environment.
• Monitors, and maintains Vodafone Germany Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.
• Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
• In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.

With these activities you will have a great impact on our business:

• 24h/7days monitoring of the Vodafone Germany RAN/Fixed Network, using umbrella fault management systems and specific NMS’s;
• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
• Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
• End to end Incident Management throughout the Incident lifecycle;
• Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
• Participates at internal and external training sessions in order to permanently improve his/her technical skills;
• Delivery of a world class customer service experience
• Create and submit knowledge article to increase 1st time fix rates;
• Maintain & update NOC processes and procedures;
• Ensuring faults are escalated and resolved within the customer contracted Service Level;
• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required;
• Maintaining and updating the fault management systems throughout the Incident lifecycle

With these skills you are a great candidate:

• Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM);
• Capable to understand and to work with different Windows applications (WEB - based);
• Good communication skills;
• Team working oriented;
• Gained an IT qualification CCNA (or working towards);
• Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT;
• Good knowledge of German and English
• Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology;
• Nice to have: 1-2 years of experience in Operations and Maintenance activities.

Sounds like the perfect job? We’ve got even more to offer:

• In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!

• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus 
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of an technology changing company
• Flexible Vacation – Take time off when you need it, we trust you