Engineer for Pan Net Service Operation Center

Only CV's in English will be considered in the selection process.

Key Performance Indicators / Key responsibilities and deliverables:

• 24/7 Network, Infrastructure & Service Monitoring and Alarm Handling
• 1st Level Fault Resolution
• Coordination Role and E2E handling of incidents
• SLA management, 100% SLA / KPI Adherance
• Overall responsibility: PanNet Network, Infrastructure & Service quality, availability and stability

Principal Accountabilities:

• Responsible for proactive service, application monitoring tasks, troubleshooting and resolution of service incidents
• Responsible for service / application enhancements, equipment updates, patching and maintenance as directed by Knowledge Center experts
• Responsible for escalation of technical issues to Knowledge Center experts and other parties
• Responsible for Customer resolution / escalation calls & disaster declaration
• Responsible for Customer support & ticket resolution
• Report on technical issues / status to Knowledge Center experts and Customers
• Report to supervisor
• Responsible for successful function of services and mission-critical tasks
• Working ihifts (rotating schedule)
• Local and International travel
• Other tasks delegated by the supervisor

Education:

• University degree (technical/engineering/IT);

Work experience:

• 1+ year hands-on application/system administration experience;
• Hands-on application level troubleshooting experience.

Knowledge, Skills & Abilities:

• Telecommunications experience in fix or mobile domaimonitoring, configuration & troubleshooting
• Knowledge of Linux  and Microsoft operating system administration;
• Knowledge of basic and advanced Internet protocols such as: dns, email, ftp, VoiP, 3pp;
• Understanding of NFV concept and cloud environment;
• Knowledge about ITIL an IT service management;
• TCP/IP knowledge;
• Knowledge of service architecture;
• Basic knowledge of database system administration;
• Advantage for working experience with telco grade services (mobile, fixed, tv);
• Experience in service/application monitoring tools;
• Experience of analysing system performance using monitoring and graphical data;
• Experience of diagnosing service issues, following them through to resolution;
• Excellent customer service, written and oral communication skills, resourcefulness and initiative;
• Strong documentation skills;
• Ability to multitask in a busy and demanding environment;
• Good time management and prioritisation of workload;
• Ability to handle confidential and highly sensitive information;
• Co-operate with other teams;
• Ability to work on own initiative - Actively seeks ways of improving existing systems and processes;
• Willing to learn and develop new skills -. Actively seeks out tasks that help develop skills and knowledge;
• English language - fluent (verbal and written communication skills);
• Driver's license is a plus

By applying for this job you accept the DT privacy statement: 

To process your online application we collect, process and use your personal data. We will treat your data as strictly confidential in accordance statutory provisions.

By submitting your application, you consent to your data being processed electronically, including by third parties. Data is only passed on to HR service providers that have been carefully selected by Deutsche Telekom AG.

For detailed information read the local data protection when applying for a job position at Deutsche Telekom Group.