Engineer for Pan Net Service Operation Center

Only CV's in English will be considered in the selection process

Deutsche Telekom Pan-Net designs, operates and steers the joint pan-European network ("Pan-Net") of Deutsche Telekom. The company is a member of the Deutsche Telekom Group with head quarter in Bratislava and locations in Europe. Deutsche Telekom PanNet is building the capabilities for Deutsche Telekom’s future centralized production platform across Europe.

Pan-Net local entities that are set up in DT’s national companies across the European footprint are hosting back- end Data Centers as well as Service Operations Center and Test Facility.

We are looking for candidates with a start-up mentality that are equally able to support the initial setup with the necessary flexibility and to define a sustainable target organization based on the key production principles of Pan Net, in technology leading cloud envirorment.

Key Performance Indicators / Key responsibilities and deliverables:

• 24/7 Network, Infrastructure & Service Monitoring and Alarm Handling
• 1st Level Fault Resolution
• Coordination Role and E2E handling of incidents
• SLA management, 100% SLA / KPI Adherance
• Overall responsibility: PanNet Network, Infrastructure & Service quality, availability and stability

 Principal Accountabilities:

• Responsible for proactive service, application monitoring tasks, troubleshooting and resolution of service incidents
• Responsible for service / application enhancements, equipment updates, patching and maintenance as directed by Knowledge Center experts
• Responsible for escalation of technical issues to Knowledge Center experts and other parties
• Responsible for Customer resolution / escalation calls & disaster declaration
• Responsible for Customer support & ticket resolution
• Report on technical issues / status to Knowledge Center experts and Customers
• Report to supervisor
• Responsible for successful function of services and mission-critical tasks
• Working in 24/7 shifts (rotating schedule)

Education:

• University degree (technical/engineering/IT);

Work experience:

• 1+ year hands-on application/system administration experience;
• Hands-on application level troubleshooting experience.

Knowledge, Skills & Abilities:

• Telecommunications experience in fix or mobile domains  - monitoring, configuration & troubleshooting
• Knowledge of Linux  and Microsoft operating system administration;
• Knowledge of basic and advanced Internet protocols such as: dns, email, ftp, VoiP, 3pp;
• Understanding of NFV concept and cloud environment;
• Knowledge about ITIL an IT service management;
• TCP/IP knowledge;
• Knowledge of service architecture; database system administration;
• Experience in service/application monitoring tools;
• Experience of analysing system performance using monitoring and graphical data;
• Excellent customer service, written and oral communication skills, resourcefulness and initiative;
• Good time management and prioritisation of workload;
• Willing to learn and develop new skills -. Actively seeks out tasks that help develop skills and knowledge;
• English language - fluent (verbal and written communication skills);
• German language is an advantage.