English Support Specialist

Cloud Innovations is a talented team of SEO and online marketing experts. We offer our clients services in search engine optimization, PPC, email delivery, ad networks and affiliation, and media buying. With twelve years of experience creating complex marketing strategies for a variety of successful businesses, we have become one of the elite online marketing firms in the world.

Job responsabilities:

• Provide accurate, valid and complete information by using the right methods/tools
• Identify and assess customers’ needs to achieve satisfaction
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Work with customer service manager to ensure proper customer service is being delivered

Requirements:

• Advanced English speaker
• Disponible for work schedule 10:00 - 18:00 ; 15:00 - 23:00.
• Customer orientation and ability to adapt/respond to different types of characters
• Experience with customers 
• Ability to multi-task, prioritize and manage time effectively
• Excellent communication and presentation skills