EOC Engineer Level I (3 shifts)

Salar net
nespecificat

Candidatul ideal

Requirements:

* University studies with technical specialization (mechanical, electrical or electronic) or higher (student or graduated);
* Good written and spoken English with knowledge of the main technical language/words used in the relevant product application business;
* Good knowledge in MS Office;
* Good understanding of  Vertiv’s product documentation system;
* Experience in the call center/ customer service industry will be considered advantage;
* Accurate data entry, at an average rate of 200 keystrokes per minute;
* Good analytical skills, flexible , opened minded and team player;
* Customer Centricity and excellent communication skills;
* Good Problem Solving Skills;
* High tolerance to stress and a self-starter;
* Excellent organization skills;
* Available to travel 10% of your time in EMEA, passport is required;
* Oriented to self-organization of the office and field activities;
* Ability to deal with all levels of internal and external interfaces;
* Flexibility and capability to work with potentially critical situations and stress;
* Drive and self-motivation;
* Customer oriented.

Descrierea jobului

Responsibilities:
* Conduct the call handling and dispatch process;
* Managing alarms on different monitoring stations;
* Register and manage the different actions performed;
* Enter site and equipment information into the SMS systems;
* Perform remote battery test and battery status reports;
* Prepare periodically activity reports for customers;
* Intermediate between end customer, channel, distributors and internal departments to ensure the high service level promised;
* Warranty analysis for swap or replacement;
* Maintain engineer contact information and status. Includes availability, whereabouts and contact information as provided by the engineer;
* Notify manager/supervisor/coordinator/senior customer service representatives if operating procedure cannot be followed;
* Maintaining and exceeding all Departmental Performance Index Standards;
* Other duties as assigned.

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See job description.