Field IT Technician - Desktop Support Technician

We are looking for a Field IT Technician with experience in IT desktop support and end-users support at large multinational companies, in order to support our customers on site in the area of Bucharest.

Main tasks of the job are:

• identify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc.
• provide general desk-side support, imaging/ re-imaging PCs and laptops
• coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. 
• provide smart hands and eyes support leaded by remote team for network devices and servers

Needed skills and competences:

• experience in End User Support
• good English
• good understanding of Desktop/Laptop/Printer
• familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
• knowledge of application installation & config, image installation & config, Hardware break & fix,
• customer/people service skills
• availability to travel

What we offer...

• A secure job in an exponentially growing international company
• Taking responsibility of exciting projects with diverse challenges
• Wonderful team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentor programme for an easy start for new employees
• Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

Our company...

Hemmersbach is a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.