Field Service Representative – UPS

This job requires relocation to Slovakia

Main responsibilities

1. Customer Service (60%)

• Represent APC-MGE (UPS) in dealing with customer concerns

• Travel to customer site as service contract or as circumstances dictate

• Diagnose and repair, to component level, PCB’s and units returned from the assigned region

• Perform site evaluations, scheduled and unscheduled site visits

• Support customers in the installation, modification and repair of APC-MGE (UPS) products

• Solve Power and UPS problems at customer site

• Interact with customers by phone/face to face depending on the level and type of support required

• Oversee the installation of an APC-MGE product, repair and analyze a failed product or provide customer-site maintenance (such as replacing batteries, fans, etc)

• Provide consultation to end-users in conjunction with sales by promoting and explaining Services as required

• Promote good customer relations

• Interact with end-users to explain the failure mode in detail

• Draft engineering failure analysis reports for customers with guidance from Engineering

• Ensure compliance with all safety policies, practices and procedures at all

2. Management of Third Party (10%)

• Train third party service vendors on new products and act as a primary instructor for all company products

• Qualify third party service centers and support of authorized service centers

3. Training (10%)

• Train customers on equipment operation and maintenance of APC-MGE (UPS) products

• Monitor the effectiveness of Service training and provide feedback accordingly

4. Reporting (20%)

• Create country failure reports based on site interventions

• Identify and report failure modes encountered when in the field and determine the cause of these failures

• Isolate and rectify equipment installation problems and provide reports on these issues

Employee perks, benefits
• Chance to develop your skills within professional environment
• Opportunity to work on interesting international projects
• Providing various type of technical trainings
• Competitive salary
• Notebook, phone
• Package of social benefits:
- Annual bonus
- Life insurance
- Cafeteria system of benefits with budget of 510 EUR/year
- 4 sick days per year
- home office, etc.

Specific requirements for the employee

Education

• Diploma/Bachelor Degree in Electrical Engineering or high school with graduation in Electrical Engineering

• Qualified Electrical License will be an advantage

Personality requirements and skills

• At least 2 - 4 years industry experience including a minimum of 12 months power experience with hands-on working on 415 AC 3 phase and/or 800V dc equipment

• Prior experience on UPS and in Data Centre will be a strong advantage

• Possess Class 3 license will be a plus

• Good working knowledge of Singapore Wiring Standards CP5 (for Singapore)

• Knowledge and experience in diagnosing and repairing electronic circuitry on a component level

• Ability to analyze root cause of problems

• Ability to read, analyze, and interprets technical procedures

• Computer Literate – in particular experience with Windows NT/Novell Netware/Lotus Notes

• Willingness to travel up to approximately 75% of working time

Our priority is to find the best talents on the market and offer a fair and competitive final salary which reflects candidate's experience and professional qualifications. If you are interested in this position, please send us your CV in English language. We really appreciate your job application. Please mind we will contact only candidates meeting our job requirements.
Thank you for your understanding.