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Ideal candidate:
- Strong customer service skills;
- Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility;
- Ability to set and strive to achieve specific, measurable, and challenging goal;
- Typically, 3 to 5 years work experience preferably with previous managerial experience;
- Previous experience in business process area . HR, Billing, Payments, Collections, preferably in an operations environment;
- Bachelor degree in Economics and Finance is a plus.
Job Summary:
- Review all incoming work for clarity, provide clear work directions, receive requests for assistance from the field, determine level of assistance required and respond appropriately;
- Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverable;
- Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content;
- Develop and implement a corresponding plan of action to bring the situation to resolution;
What we offer:
- Competitive salary and performance bonuses;
- Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym;
- Trainings delivered in classrooms or virtually and access to a mountain of knowledge;
- Chance to become a subject matter expert for complex processes;
- Possibility to practice your language skills with native speakers;
- Opportunity to work with top clients on large project;
- Dynamic, intercultural working environment.