Front Desk Representative

Role Description:

• Front of House

• Day to day running of the reception area.
• Keep reception desk clear and tidy. Maintain appearance of main reception quickly removing all deliveries and rubbish.
• Great and assist visitor, candidates, new hires and issue visitor pass and contact host.
• Ensure meetings rooms, break out areas and service points are clean, tidy and ready for use.
• Book taxis when asked to.
• Maintain temporary security passes
• Answering telephones, e-mails, distribution of post and organizing couriers (sign for deliveries and co-ordinate inbound/ outbound shipments).

• Housekeeping & Suppliers

• Ensure any maintenance issues claimed by client is properly communicated to FMC and/or WSS, logged in I-office and taken care to be fixed.
• Highlight any deficiencies in supplier performance to FMC and/or WSS.
• Order hospitality when requested.
• Review incoming supplier invoices, verify, stamp, sign and forward to C&W Accounts Payable Team. Maintain log of invoices
• Manage new starter process together with the FMC and/or WSS.
• Work as part of the FM team sharing responsibilities to enable team to work efficiently and deliver a 5-star service.

Experience:

• Previous reception and administrative experience.
• Previous experience in a corporate environment.
• Customer service background/knowledge ideally.
• Ability to work as part of a team.
• English language proficient user.

Knowledge:

• Strong working knowledge of Microsoft products, especially Outlook and Word, ideally Excel.

Skills matrix:

• Proactive attitude.
• A confident and professional communicator at all levels.
• Friendly, welcoming and professional in approach.
• Well groomed presentation.
• Ability to prioritize under pressure.
• Able to work on own initiative within a team environment.