Front Office Engineer (GNOC)

Orange Group’s Shared Services Center is looking for a colleague in its Front Office Division, to provide 1st level of support & monitoring  for Core Network and VAS services of Orange European Affiliates.

Responsibilities:

• Incident detection, service impact assessment,troubleshooting, registration and handling trouble tickets;
• Continuous follow-up on ongoing incidents until they are solved;
• Cooperation with multiple teams delivering E2E services;
• Reporting activities related to supervision events.

Requirements:

• Student/university degree in IT or Telecommunication;
• General knowledge and understanding of:

               - 2G/3G/4G architecture;

               - Core CS/Core PS/IMS/VAS;

               - Call flow in different scenarios;

• Communicative level of English (written and spoken);
• Spanish is a big plus;
• Analytical thinking.
• Ability to work in a team, good organizational skills;
• Motivation, precision and disciplined at work;
• Concentration on the highest level customer service;
• Ability to work under the time pressure;
• Working in shifts based on flexible schedule.

Thank you for applying!