Front Office Engineer - Romania

Connect44 are currently searching for a NOC Engineer to join a new Managed Service setup to support a new and exciting 4G swap / 5G network roll-out project for a leading UK network operator. Our highly-ambitious customer is driven to become the “number one branded company in the UK”, and is motivated to deliver innovative automation solutions that will challenge and overhaul the entire service management systems and processes. Connect44 will be providing a full service management team in the UK and its offshore facility in Romania to support this flagship service.

Main tasks

• 24x7 Network Surveillance and technical support across dual-vendor 4G RAN network, single-vendor 5G, and related transmission network components.
• Ensuring sites are accepted into the network within SLA and as per TTO acceptance processes in place from 3rd Party Management Layer.
• Maintain open and regular communications with internal service operations teams, including Service Desk, Incident Mgmt, Problem Mgmt and Back Office teams, to ensure continuous service improvement.
• Monitoring during FOA activities to verify compliance of the solution as per agreed criteria.
• Tested Support
• Preventive and corrective maintenance
• Drive testing and bench-marking analysis
• Emergency Reinstatement Management.
• Existing network alarm and faults collection before Huawei swap
• Routine Tasks (. monitoring Huawei network elements, undertaking system backups and health checks)
• Provide fault analysis to support for equipment hardware problem escalation and improve implementation procedure.

Required competencies

• BA/BSc degree in Engineering or Computer Science
• At least 6-12 months experience in a NOC / NMC environment.
• Experience with U2000 highly advantageous.
• Experience of service management tools. Use of BMC Remedy and Mycom OSI would be an advantage.
• Fluent English spoken and written
• Analytical thinking skills, organized and methodical person.
• Ability to work on own initiative, but also as part of a team;
• Ability to collect, classify and interpret information
• Accountability, involvement, compliance with procedures and ethical behavior
• Flexible and having the ability to learn quickly;

We offer you to be part of a brand-new office from the beginning and constant development. Connect44 employs a diverse range of talent to create an environment that fuels innovation and continuous improvement and success. If you have passion for your work, for your team, for the company and the services we deliver, join our company. We live a family atmosphere, support each other and always have space for a good laugh.