Front Office Engineer with Italian - is a plus

At Huawei we are looking for people who share our vision: to enrich life through communication. Providing technical support to customers across Europe, we are offering a challenging position, the opportunity to grow and expend your technical knowledge through daily interaction with R&D engineers located in Romania and having access to products in a laboratory environment.

To do’s:

• Network surveillance, 1st Level restoration and preventive maintenance;
• Work utilizing pre-prepared Instruction, Script commands, etc.; handle 80% of upcoming issues and 20% escalate to Back Office;
• Ticket record and solve standard problems;
• Interaction with other technicians, customer technical staff and other groups within Service Delivery organization;
• Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level;
• Report on relevant KPI’s in relationship to agreed levels.

All you have to bring with you is:

• Bachelor degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering; if you are still a student in 3rd/4th year - please do not hesitate to join us
• the schedule will allow you to attend your classes and still gain work experience
• English speaking and writing – Intermediate level. You will have the chance to “flex” your English while talking with colleagues from all over the world.
• Nice-to-have: Italian. If the only word you know is “pizza”, still no problem. We can teach you! J
  • Availability to work in shifts (12h per shiftshifts per month) – We are flexible regarding this matter: You can trade shifts with your colleagues, so that it’s convenient for your personal plans.
• Experience with ICT operations and maintenance support is a plus;
• Be able to judge on operational acceptance complex new systems / applications;
• Experience in a monitoring environment using a network management system;
• Experience in a Network Operations or IT service desk environment;
• Good understanding of Mobile Telecom technologies and services (GSM/UMTS/WLAN/TCP-IP/SMS/VMS etc.); - Good understanding of IT technologies;
• Previous experience in NOC environment could be a plus;
• Ability to learn the working of new nodes which are added in the network;
• Good knowledge of support and supply processes.
• The engineer will be the responsible team member, working in a shift 24x7.

What we offer:

• A team of friendly professionals that will offer you all the support you need to grow and learn.

• Exposure to a multicultural environment;

• You will smoothly develop superpowers, for example, multitasking and being hyped about it, learning how to prioritize tasks.
• Great amount of Product Documentation, from which you will have the chance to extract all info you need at the beginning.
• Access to a large knowledge database where you can find technical cases encountered by all our engineers around the world.
• Opportunity to contribute to this knowledge base and be in the “credentials” of helping future colleagues that will join the team and learn from your successful solutions
• You will find, of course, an attractive set of benefits, but we want to keep some surprises for the interview!

Join us for Building a Better Connected World.